Rates and Insurance

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Rates for Individual Therapy

Fees vary by clinician based on experience and specialization.

Out-of-Network Insurance

We are an “out-of-network” provider, which means if your insurance company offers out-of-network benefits, you should receive some reimbursement for the cost of our services. Most insurance companies that provide out-of-network benefits cover between 50%-75% of the cost per session.

Do you want to know how much your insurance company will reimburse you? Get an estimate here:

Need Help with Insurance?

The good news is at New Connections we handle the out-of-network paperwork for you. Unlike most therapists and psychologists in the area, we utilize technology to process your payment and electronically submit a request to your insurance company for out-of-network coverage. This saves you time and expedites the process of getting reimbursed.

The way it works is: you will pay upfront for services, and then we submit a claim to the insurance company as a courtesy — so you can be reimbursed for any money owed as part of your insurance plan. Depending on your current health, insurance provider, or employee benefit plan, it is possible for services to be covered in full or in part.

Another way to find out what your out-of-network coverage includes is to call the customer service number on the back of your insurance card.

We’d recommend asking these questions to your insurance provider to help determine your benefits:

• Does my health insurance plan include mental health benefits?
• Do I have a deductible? If so, what is it, and have I met it yet?
• Do you cover telehealth appointments?
• What are the “reasonable and customary” rates in the 21211 zip code for the initial evaluation session (CPT code 90791) and for ongoing sessions (CPT code 90834 or 90837)? What amount will I be reimbursed for these services with X therapist?
• Does my plan limit how many sessions per calendar year I can have? If so, what is the limit?
• Is there pre-authorization required?  If so, what information do you need for this?  Is there a specific form that needs to be filled out?

Payment

We take payment directly from clients for services provided. We accept cash, personal checks, credit cards, health and flex spending cards. Unlike many other therapy practices, we do not add a service fee for using your credit card.

We are happy to discuss our fees with you in person as well, so please feel free to contact us with specific questions or we can talk about this when we meet.

Cancellation Policy

If you are unable to attend a session, please make sure you cancel at least 24 hours beforehand. You will be charged for the full rate of the session if you cancel with less than 24 hours notice. Any no-show appointment will be charged the full rate of the session. Please note: the fee paid for an appointment that wasn’t attended will not be reimbursed by insurance.

We understand that life happens and there are times when you simply cannot make an appointment.  However, a canceled appointment hurts three people: you, your therapist, and another client who could have potentially used your time slot. When a session is canceled without much notice, we are unable to fill this time slot by offering it to another client.

In the case of inclement weather, we have a HIPAA compliant Telehealth system to conduct video sessions. Most insurance companies will reimburse in-network providers for Telehealth sessions but there is no guarantee of this and in the case that they do not, our regular fees would apply.